The question (15 marks)
Who may file a consumer complaint, before which Commission, and within what time? Set out the contents of a complaint under the Consumer Protection Act 2019 and draft the jurisdiction, cause of action and prayer paragraphs of a complaint about a defective air-conditioner bought for Rs. 48,500/-. (15 marks)
MU Module III, consumer complaint; pack ch. 03 and quick-reference sheet 3.
Plan your answer on paper before you look at the authorities — issue first, then the rule, then apply it to these facts.
It tests Unit 3 · Consumer Complaints, Powers of Attorney and Commercial Agreements of Drafting, Pleading and Conveyancing – I.
Authorities you will need
- Consumer Protection Act 2019, sections 2(5), 2(6), 2(7), 2(10) and 2(11)
- Consumer Protection Act 2019, sections 35, 36, 37 and 38
- Consumer Protection Act 2019, section 39
- Consumer Protection Act 2019, section 69
How an answer is marked
A full-marks answer names the issue in one line, states the rule with its section, cites the authority, applies it to these facts and concludes — in that order. The app's model answer for this question is written in exactly that shape, with a checklist to mark your own attempt against.