Unit 1 of Law of Torts, Motor Accident Claims and Consumer Protection (syllabus: Consumer Protection Act 2019 — Part 1). Below: what the unit covers, the provisions it turns on, and the cases an examiner expects you to name.
What this unit covers
- Who is a consumer, and who is shut out by the commercial-purpose exclusion?
- What counts as a 'service', and which professionals are inside the Act?
- What may be complained of, and who may complain?
- The six consumer rights, and the regulator that enforces them for consumers as a class
Treat that list as a self-test: recite each topic's rule from memory before you open its cases.
Provisions
- Consumer Protection Act 2019, s. 2(7)
- Consumer Protection Act 2019, s. 2(42)
- Consumer Protection Act 2019, s. 2(6)
- Consumer Protection Act 2019, s. 18
Leading cases
- Laxmi Engineering Works v P.S.G. Industrial Institute
- Indian Medical Association v V.P. Shantha
- Lucknow Development Authority v M.K. Gupta